Remote troubleshooting
Fast diagnosis and resolution of software, connectivity and security problems through secure remote access.
Reliable help when you need it
Your IT team, without the overhead.
Octopus Telecom supports businesses across the United Kingdom. Most problems are resolved securely at a distance; when hands-on work is needed, an engineer can attend your premises.
Compare support options →On-site support
Engineer visits for hardware repairs, network setup and infrastructure upgrades where remote help is not enough.
Emergency response
An optional 2-hour SLA helps protect operations when a critical outage cannot wait.
Proactive maintenance
Regular checks, updates and backup reviews help prevent disruption before it reaches your team.
Clear pricing, no surprises
Choose support that fits your business.
Use flexible pay-as-you-go help for occasional issues or reserve monthly engineering time for dependable ongoing support.
01
For occasional support
Pay As You Go
Professional IT help without an active monthly plan. Choose the amount of engineering time required and agree the work before it starts.
- Remote diagnosis available
- Windows, Linux and macOS
- Servers, networks and workstations
- Response time up to 8 hours
From
£125/hourHalf-day £375
Full day £500
02
Ongoing business support
5-Hour Monthly Plan
Reserve five hours of professional IT support each month and give your business a familiar team to call when technology gets in the way.
- 5 support hours per month
- Response time up to 8 hours
- Remote and on-site assistance
- Predictable monthly cost
Monthly plan
£500/monthExcludes VAT.
Confirm travel terms.
03
For business-critical systems
Custom Support Plan
Need more monthly hours, tighter response targets or support across several locations? We will shape a service agreement around your infrastructure and operational risk.
- 10-hour and 25-hour options
- Optional 2-hour emergency SLA
- Proactive maintenance schedule
- Tailored coverage and escalation
Built around you
Custom quoteStart with a free support review.
Prices exclude VAT. Pay-as-you-go travel expenses may apply. Confirm on-site coverage, travel terms and response targets when ordering.
One team, complete coverage
Remote first.
On-site when needed.
We start with secure remote diagnosis to reduce disruption. If the issue needs hands-on attention, we arrange an engineer visit.
Rapid diagnosis
Remote troubleshooting
Software, connectivity and security issuesHands-on engineering
On-site support
Hardware, networking and infrastructure workBuilt for organisations that depend on IT
Support for your people and systems
Small & medium businesses
A capable support desk for companies without a full in-house IT team.
Retail & e-commerce
Help protect point-of-sale systems, connectivity, websites and daily trading.
Professional services
Reliable systems for accountants, solicitors, consultants and client-facing teams.
Healthcare & education
Support for secure, dependable technology in data-sensitive environments.
A straightforward support process
From problem
to resolution.
Tell us what is happening and how it affects your business. We will agree the right response and keep you informed.
- 1
Report the issue
Call, email or send the form with the symptoms, affected users and urgency.
- 2
Remote diagnosis
An engineer investigates securely and resolves the issue remotely where possible.
- 3
On-site assistance
If hardware or infrastructure needs attention, we arrange a suitable engineer visit.
- 4
Resolve and prevent
We restore service, explain the work and recommend practical steps to reduce repeat issues.
Questions, answered
Business IT support, made clear.
Not sure which option fits? Tell us about your team and systems and we will recommend a practical level of cover.
What response times do you offer?
Standard response times are available. For critical issues, an optional 2-hour emergency SLA can be included by agreement.
Do you support Windows, Mac and Linux?
Yes. Our engineers support Windows Server, Linux, macOS and common business software.
Can you visit our premises?
Yes. Most issues are resolved remotely, but on-site assistance is available for hardware, networks and infrastructure. Confirm regional coverage and travel terms when booking.
Do you cover the whole UK?
Remote support is available throughout the UK. On-site visits are available in most regions; please check your location with our team.
Can we move to a monthly plan later?
Yes. We can review your support history and recommend the most cost-effective ongoing plan.
Request IT support
Tell us how we can help.
Describe the issue, its urgency and the people or systems affected. An Octopus Telecom specialist will review your request and contact you.